The Zurich Release (Q4 2025) is the most consequential update in ServiceNow's history.
It marks the platform's full entry into Agentic AI — where AI agents don't just assist, they autonomously plan, decide, and execute complex enterprise tasks.
- AI Control Tower has already surpassed its full-year revenue targets
- Now Assist (ServiceNow's AI productivity layer) is on track to hit $1 Billion in Annual Contract Value by 2026
- AI Agents are now embedded across every major ServiceNow module
What the Market Pays
Role Annual Salary (Global) Administrator $65K – $85K Consultant $85K – $120K Developer $90K – $130K Architect $150K – $250K+
ServiceNow AI Agents: Transforming Enterprise Operations
AI Agents are now embedded across every major ServiceNow module:
IT Services
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- IT Asset Management (ITAM)
- Strategic Portfolio Management (SPM)
Security
- Security Operations (SecOps)
Employee Services
- Human Resources (HRSD)
- Employee Workflows
- Procurement
Customer Engagement
- Customer Relationship Management (CRM)
Adoption Reality
- 40% of ServiceNow's enterprise customers have already activated AI Agent features
- 60%+ market share among large enterprises globally
- Every major IT services company — Infosys, TCS, Wipro, Accenture, Cognizant — is urgently building ServiceNow AI Agent practices
ServiceNow-certified professionals with AI Agent expertise are among the most in-demand enterprise technology roles globally — and the pipeline of qualified talent is critically thin.
Enroll Now - 2026 Training Program
Digital Edify is enrolling for its ServiceNow Comprehensive Training Program 2026. Two time slots available to fit your schedule:
Batch Time Morning Batch 9:00 AM IST Evening Batch 7:00 PM IST
Course Details
ServiceNow AI Agents Course — Digital Edify
www.digitaledify.ai
Contact Us
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